Maximizing Value & Shelf Life

A wool rug can hold its look for years if it's vacuumed regularly and rotated every so often to even out foot traffic wear. New wool rugs shed some loose fiber in the first weeks, that's normal and settles down with regular vacuuming.

Step-by-Step Daily Best Practices

Vacuum with a suction-only setting or a rug attachment rather than a beater bar, which can pull at the pile. Blot spills right away with a dry cloth instead of rubbing, and let the rug lie flat for a day after unrolling before you set furniture on it.

Warranty & Doorstep Replacement Terms

If a rug arrives damaged or isn't what you ordered, contact us and we'll sort it out. Unused rugs in original packaging can be returned within 30 days of delivery under our standard return policy.