RugvedaPrivacy Policy
Rugveda Home Goods Inc. ("Rugveda") controls the personal data gathered on rugveda.info. This policy covers what we collect, why, how long we hold it, who sees it, and your rights.
1. Who is responsible
Rugveda Home Goods Inc., 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6, Canada. For privacy questions, contact [email protected].
2. Legal framework
Personal data is handled under PIPEDA and other applicable rules in Canada. Where this policy and the law conflict, the law wins.
3. What we collect
Ordering a rug means we collect what's needed to deliver it: name, delivery address, email, phone, and order details. Card data is never stored on this site. Browsing the site logs technical data, IP address, browser, pages viewed, via the cookies described below.
- Customer contact and shipping details (name, address, email, phone) for rug delivery coordination
- Transaction and purchase history including rug dimensions, materials, and order value
- Technical telemetry and device diagnostics (IP address, browser type) collected through storefront analytics
- Customer support communications related to order status, returns, or damage claims
4. Why we use it
- To process and deliver rug orders and handle returns.
- To reply to your questions and send order updates.
- To keep the site secure and track how it's used.
- To send offers, only if you signed up, and you can opt out of any message anytime.
6. Who Sees Your Data
Couriers get delivery details. The payment provider gets what's needed to process payment. Hosting and analytics partners handle data for us under contract. We never sell personal data.
Rugveda Home Goods Inc. does not sell, rent, or trade customer personal information to third parties for monetary or other consideration. Personal information collected is used solely for order fulfillment, delivery coordination, and customer support, in accordance with Canada's federal and provincial privacy legislation.
7. How Long We Keep It
Order data stays as long as accounting law demands, then gets deleted. Account data stays until you close the account. Analytics data stays for 14 months.
8. Your rights
Under Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, customers have the right to access their personal information held by us, request correction of inaccurate data, withdraw consent for non-essential processing, and request deletion of personal information no longer required for the purpose it was collected, subject to legal record-keeping obligations.
9. Security
Rugveda Home Goods Inc. does not collect, process, store, or transmit any bank card or payment card data, as checkout is limited exclusively to Cash on Delivery and Direct Bank Transfer. No card processing infrastructure exists on this storefront, and no cardholder data is ever handled by our systems.
10. Questions about this policy
Write to [email protected] or call +1 (250) 937-8541 during Mon-Fri 09:00-16:30, Sat 09:30-15:15. We answer every request within one business day.
- Merchant
- Rugveda Home Goods Inc.
- Registered address
- 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6, Canada
- [email protected]
- Phone
- +1 (250) 937-8541
- Working hours
- Mon-Fri 09:00-16:30, Sat 09:30-15:15
- Registration
- BN: 153841521RC0001