RugvedaDelivery & Payment
Rugveda Home Goods Inc. ships handcrafted and machine-woven rugs across Canada using protective packaging designed to prevent creasing, moisture damage, and fiber distortion during transit. All orders are processed at our fulfillment center and dispatched within one to two business days of order confirmation, excluding statutory holidays observed in Canada.
- Processing time
- Same day for orders before 16:00, next business day otherwise
- Delivery time
- 2-5 business days
- Delivery cost
- From $18.00; free above $300.00
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Purolator | 2-5 business days | $18.00 |
| Canada Post | 3-7 business days | $14.50 |
Timeframes count business days from dispatch. Remote areas can add 1-2 days.
3. Order processing
Orders placed before 16:00 on a business day ship the same day. Orders after the cut-off, on weekends or public holidays ship the next business day. A confirmation email with the order number arrives as soon as you order.
Every rug is folded or rolled according to its pile height and backing material, then wrapped in a breathable moisture-resistant liner to prevent mildew during transit. Rolled rugs are secured inside a rigid cardboard or reinforced poly tube with end-cap protectors, while folded rugs are placed in corrugated cartons with corner reinforcement to prevent crushing. Fringe edges are taped flat to avoid tangling, and a tamper-evident shipping seal is applied to the outer packaging so any unauthorized opening in transit is immediately visible upon delivery.
4. Tracking your parcel
Once your rug order is dispatched, an automated tracking number is generated and sent to the email address and phone number provided at checkout, with SMS and email alerts issued at each major transit milestone until final delivery confirmation.
5. Lost or delayed parcel
If tracking shows no movement for 5 business days, contact us at [email protected] with your order number. We open a trace with the courier and either resend the order or refund it in full, your choice, within 10 business days of the claim.
6. Damaged on arrival
If your rug arrives with visible transit damage, do not discard any packaging materials. Photograph the exterior carton or tube, the tamper-evident seal, and the rug itself showing the damage. Contact our support team at [email protected] within 48 hours of delivery with your order number and photographs attached. Upon review, we will arrange a free replacement, a full refund, or store credit, and will coordinate return pickup of the damaged item at no cost to you.
7. Payment methods
We accept Cash on delivery, Bank transfer. We never ask for card or online-banking details by email or phone.
8. Delivery outside Canada
Delivery runs to select countries only. Check cost and timing at checkout before you pay. Any import duties land on the recipient, not us.
9. Questions about this policy
Write to [email protected] or call +1 (250) 937-8541 during Mon-Fri 09:00-16:30, Sat 09:30-15:15. We answer every request within one business day.
- Merchant
- Rugveda Home Goods Inc.
- Registered address
- 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6, Canada
- [email protected]
- Phone
- +1 (250) 937-8541
- Working hours
- Mon-Fri 09:00-16:30, Sat 09:30-15:15
- Registration
- BN: 153841521RC0001