RugvedaReturns & Refunds
Return any rug bought from Rugveda within 30 days of delivery, no reason needed. Below: the conditions, the process, who covers costs and how fast your money lands back.
- Return window
- 30 days from delivery
- Return shipping
- We cover it for faulty or wrong rugs; you cover it if you simply change your mind.
- Refund time
- 3 to 10 business days after the rug reaches us
- Refund method
- Refunded the same way you paid
1. Conditions
Rugs may be returned within 30 days of delivery provided the item is unused, unwashed, free of stains, pet hair, or odor, and returned with all original manufacturer tags, care labels, and protective packaging intact. Rolled rugs must be returned rolled in their original protective tube or wrap to prevent creasing, and any tamper-evident seal must show no signs of prior tampering beyond the initial inspection unroll.
2. How to Send a Rug Back
- Submit a return request to [email protected] with your order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number along with the designated return address
- Pack the rug securely using its original protective tube, carton, or fold packaging with seals and labels intact
- Receive your refund within 3-10 business days after the returned rug passes our quality inspection
3. Who pays return shipping
Faulty, damaged or wrong rug: we cover it, prepaid label or courier pickup arranged. Changed your mind: return shipping is on you, nothing else gets deducted.
4. Refund timing and method
Refund lands within 3 business days once the rug clears inspection. Paid cash on delivery? We wire the refund to the account you name. Paid by bank transfer? It goes back to that same account. Banks typically post it in 1 to 5 business days.
5. What Each Case Looks Like
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Right rug shipped, wrong one picked up | None |
| Parcel lost | Resend or full refund once the courier trace confirms it | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the rug's price | Return shipping only |
6. Exchanges
Want a different size, weave or design? Follow the return steps, then place a fresh order; we refund the returned rug the moment it arrives. If our mistake caused the swap, the new order ships free.
7. Cancelling an order
Cancel free of charge any time before dispatch. Email [email protected] with your order number. Once it's shipped, the return process takes over.
8. Questions about this policy
Write to [email protected] or call +1 (250) 937-8541 during Mon-Fri 09:00-16:30, Sat 09:30-15:15. We answer every request within one business day.
- Merchant
- Rugveda Home Goods Inc.
- Registered address
- 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6, Canada
- [email protected]
- Phone
- +1 (250) 937-8541
- Working hours
- Mon-Fri 09:00-16:30, Sat 09:30-15:15
- Registration
- BN: 153841521RC0001